TLA Contract Flooring – Privacy Policy

Effective Date: 13th September 2024
Last Updated: 13th September 2024

At TLA Contract Flooring, we are committed to protecting your privacy and ensuring that any personal information you provide to us is handled in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services and visit our website.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: This includes, but is not limited to, your name, company name, job title, email address, telephone number, and mailing address.

  • Payment Information: We may collect billing details such as credit/debit card information, bank account numbers, and related financial details to process transactions.

  • Technical Data: When you visit our Site, we may collect technical information such as your IP address, browser type, operating system, and website usage data, including time spent on our pages and page interaction data.

  • Communication Data: Any information you provide through email, online forms, or telephone communications, including inquiries, project details, and feedback, will be collected and stored.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To process your orders, schedule installations, deliver products, and manage ongoing customer relationships.

  • To Process Payments: Your payment information will be used to complete financial transactions for the services and products we provide.

  • To Improve Our Services and Website: We use technical data and feedback to improve our offerings, troubleshoot issues, and ensure our website functions efficiently.

  • To Communicate with You: We may send you updates on your order, respond to inquiries, or provide information about new products and services that may interest you. We will only send marketing emails if you have opted in to receive them.

  • For Legal Compliance: We may use your information to comply with legal obligations, such as reporting taxes or complying with regulations and law enforcement requests.

3. Legal Basis for Processing Your Information

We process personal data based on the following legal grounds:

  • Contractual Obligation: We process your data to fulfill our obligations under the contracts we have with you, such as delivering products and services.

  • Legitimate Interest: We process data for legitimate business purposes, such as improving our services and marketing relevant products to our customers.

  • Consent: Where applicable, we will ask for your explicit consent to collect and use your data for specific purposes, such as marketing communications.

  • Legal Compliance: We may process your information to comply with legal obligations.

4. How We Share Your Information

We will not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your information with third parties under the following circumstances:

  • Service Providers: We may share information with trusted service providers who assist us in delivering services, such as payment processors, logistics providers, or IT service companies.

  • Business Transfers: In the event of a merger, acquisition, or sale of the company, your personal information may be transferred as part of the business assets.

  • Legal Compliance: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal processes or to protect the rights and safety of TLA Contract Flooring or others.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

  • Customer Records: Personal information related to contracts and services will be retained for 3 years following the completion of our services, after which it will be securely deleted or anonymised.

  • Marketing Data: If you have consented to receive marketing communications, we will retain your data until you opt out or withdraw your consent.

6. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of Data: Sensitive personal information, such as payment details, is encrypted during transmission using secure socket layer (SSL) technology.

  • Restricted Access: Personal data is only accessible to employees and third-party service providers who need access to perform their roles.

  • Regular Security Audits: We regularly review and update our security practices to ensure the highest level of protection.

7. Your Rights

You have the following rights concerning your personal data:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You can request that we correct any inaccuracies in your personal data.

  • Right to Erasure: In certain circumstances, you can request the deletion of your personal data.

  • Right to Restrict Processing: You can ask us to restrict the processing of your data under certain conditions.

  • Right to Data Portability: You have the right to request that your data be transferred to another service provider in a structured, commonly used format.

  • Right to Object: You can object to the processing of your data for marketing or other purposes.

  • Right to Withdraw Consent: If we process your data based on your consent, you may withdraw this consent at any time.

To exercise any of these rights, please contact us using the contact details below.

8. Cookies

Our Site uses cookies to improve your browsing experience and to collect usage data to optimize our services. Cookies are small data files stored on your device that allow us to recognize your browser and capture certain information.

  • Types of Cookies We Use:

    • Essential Cookies: These cookies are necessary for the proper functioning of our Site.

    • Analytical Cookies: These cookies help us understand how visitors interact with our Site by collecting information anonymously.

    • Marketing Cookies: These cookies track your online activity to show you relevant advertisements.

You can manage your cookie preferences in your browser settings or choose to disable them. However, disabling cookies may limit your access to certain features of our Site.

9. Third-Party Links

Our website may contain links to third-party websites that are not operated by TLA Contract Flooring. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected personal data from a child, please contact us immediately so we can take appropriate action.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to you via email or a notice on our Site. Please review this Privacy Policy periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

TLA Contract Flooring
+447936052270
tlacontractflooring12@outlook.com

By using our Site or engaging our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.